Refund policy

At Buffalo Energy Drinks, your satisfaction is important to us. We take pride in providing high-quality, safe, and great-tasting energy beverages. Due to the nature of our products, we have specific policies in place to protect both our customers and our brand.

1. Returns

Because our products are consumable food items, we do not accept returns for reasons related to personal preference, change of mind, or over-purchasing.

Returns are only accepted under the following conditions:

  • You received the wrong item (wrong flavor, size, or quantity).

  • The product arrived damaged or defective.

  • The product was expired or near expiration upon arrival (within 30 days of expiration date).

To initiate a return or complaint, please contact us within 48 hours of delivery with the following:

  • Order number

  • Photos of the item and packaging

  • Description of the issue

Email: hello@drinkbuffalo.com

We will respond within 2–3 business days.

2. Refunds

If your case is approved (e.g., incorrect, damaged, or spoiled product), we will issue a refund to your original payment method within 5–10 business days.

Refunds will not be issued for:

  • Products that have been opened or consumed

  • Orders reported after 48 hours of delivery

  • Subjective feedback such as flavor preference

Note: Shipping fees are non-refundable unless the error was on our part.

3. Replacements

In some cases, we may offer a replacement instead of a refund — especially for damaged shipments or incorrect orders.

4. Non-Returnable Items

We do not accept returns on:

  • Opened or partially consumed products

  • Products not purchased directly through our website or official partners

  • Items marked as final sale or promotional giveaways

5. Damaged or Lost Orders

If your order was damaged in transit or appears to be lost:

  • Report the issue to us within 48 hours of the delivery date (or expected delivery).

  • Include clear photos and your order number.

We will work with you to either replace the item or issue a refund, based on the circumstances.

6. Contact Us

If you have any questions or concerns regarding your order, please contact our customer care team:

📧 Email: hello@drinkbuffalo.com

Buffalo Energy Drinks reserves the right to modify this policy at any time without prior notice.